Responsible Gaming

Gambling Should Be Entertainment

At Benjalu, we believe that online pokies and casino games should be enjoyed purely as entertainment. Gambling is never a reliable way to earn money or solve financial problems. It's important to approach gaming with a clear understanding that the odds always favour the house, and you should only gamble with money you can afford to lose.

Please gamble responsibly and within your means.

Age Verification

In Australia, you must be 18 years of age or older to participate in online gambling and pokies. We are committed to preventing underage gambling and take age verification seriously.

If you are under 18, please do not use our services. Parents and guardians are encouraged to use parental controls and monitoring software to protect young people from accessing gambling websites.

Warning Signs of Problem Gambling

Do you recognise any of the following signs in your own behaviour? If so, problem gambling may be affecting your life:

• Chasing losses by gambling more to try to recover money lost
• Gambling with money needed for essential expenses (rent, bills, food)
• Hiding gambling activities or lying about the amount you gamble
• Neglecting family, work, or other responsibilities due to gambling
• Borrowing money to fund gambling or to pay gambling debts
• Feeling anxious, irritable, or depressed when unable to gamble
• Gradually increasing the amount or frequency of gambling
• Failed attempts to cut down or stop gambling
• Using gambling to escape problems or relieve stress
• Friends or family expressing concern about your gambling

If you experience any of these warning signs, it's important to seek help immediately.

Self-Help Tools & Safer Gambling Features

Many online gaming platforms offer tools to help you maintain control of your gambling:

• Deposit Limits: Set a maximum amount you can deposit within a specific timeframe (daily, weekly, or monthly)
• Loss Limits: Set a maximum amount you're willing to lose in a session
• Reality Checks: Receive pop-up reminders during play sessions showing how long you've been playing and how much you've wagered
• Session Time Limits: Automatically end your gaming session after a set period
• Self-Exclusion: Temporarily or permanently exclude yourself from accessing gambling services
• Account Cooling-Off Period: Take a break from gambling for a set period (days, weeks, or months)

We strongly encourage you to use these tools if you feel your gambling may be getting out of control.

Support Organisations & Help Services

If you or someone you know is struggling with problem gambling, professional help is available. Please reach out to one of these trusted organisations:

Australia

• Gambling Help Online
  www.gamblinghelponline.org.au
  Free and confidential counselling service for people concerned about gambling. Available online and by telephone.

United Kingdom

• GamCare
  www.gamcare.org.uk
  Free support and advice for problem gamblers and their families.
• GamStop
  www.gamstop.co.uk
  National self-exclusion scheme for online gambling.

Canada

• Responsible Gambling Council
  www.responsiblegambling.org
  Resources and support for responsible gambling across Canada.

United States

• National Council on Problem Gambling
  www.ncpgambling.org
  1-800-522-4700 (National Problem Gambling Helpline)
  24/7 confidential helpline and resources.

Germany

• Bundeszentrale für gesundheitliche Aufklärung (BZgA)
  Information and support for problem gambling prevention and treatment.

If You Need Help

If you're struggling with gambling, please seek help today. Problem gambling is a treatable condition, and support is available. Contacting a support organisation or counsellor is a sign of strength, not weakness.

You don't have to face this alone. Reach out to one of the organisations listed above, or speak to a trusted friend, family member, or healthcare professional.

Remember: The only way to win is not to play.